Internet Labels printers and accessories are warrantied for twelve months from date of purchase. Please note that print heads, platen rollers and cutting blades are consumable items and these together with the other consumable parts are not covered by our 12 month warranty. You can extend the life of these consumable items by regular cleaning using products featured on our accessories page.
If you have any problems please contact us (see below) with details of the fault and we will either provide you with technical support to help you get up and running again or, if relevant, provide you with a returns number and instructions to return the item for repair. Please note that Internet Labels will only pay carriage costs to return faulty warranty equipment to you after repair and will not be responsible for the return to us of equipment for warranty repair.
Warranty repairs are given priority and we aim to have these ready for return to you within 8 working hours of receipt.
Warranty and repair contact:
Please email firstname.lastname@example.org putting ‘warranty’ and the products serial number in the subject box and describe the problem. We will respond promptly with the action to take